pk007 Privacy Policy

1Introduction & Scope

This Privacy Policy ("Policy") is published by pk007 ("Company," "we," "us," "our"), the operator of the online gaming and sports betting platform accessible at pk007.bet. This Policy explains how pk007 collects, uses, stores, shares, and protects the personal information of individuals ("you," "Player," "User") who register an account on the pk007 platform, visit the pk007 website, interact with pk007 customer support, or otherwise engage with pk007's services.

This Policy applies to all personal data collected through the pk007 website, mobile browser experience, customer support channels, and any associated pk007 communications. It does not apply to third-party websites or services linked to or from the pk007 platform — those parties operate under their own independent privacy policies.

By registering a pk007 account, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not register an account or use the pk007 platform.

2Data Controller

For the purposes of applicable data protection law, pk007 is the data controller in respect of all personal information collected through the pk007 platform. As data controller, pk007 determines the purposes for which and the means by which your personal data is processed.

pk007 operates under an internationally recognised online gaming licence. Our data protection practices are aligned with GDPR principles and international best practices for the responsible handling of personal data in the online gaming sector.

Where pk007 engages third-party service providers to process personal data on our behalf — such as payment processors, identity verification providers, and fraud detection services — those providers act as data processors under contractual obligations that require them to process your data only on pk007's instructions and to maintain appropriate security standards.

3Data We Collect

3.1 Registration Data. When you create a pk007 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (to verify the 21+ age requirement);
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi);
• Pakistani mobile phone number;
• Email address;
• Chosen username and encrypted password.

3.2 Identity Verification (KYC) Data. To comply with our anti-money laundering obligations and gaming licence requirements, pk007 collects:

• Copies of government-issued photo identification (National Identity Card / CNIC, passport, or driving licence);
• Proof of address documentation (utility bills, bank statements, or government correspondence);
• Proof of payment method ownership (e.g., JazzCash or EasyPaisa account confirmation in your name);
• Selfie or liveness verification images where requested by our compliance team.

3.3 Transaction Data. pk007 records all financial transactions on your account, including deposit amounts, withdrawal requests, bonus credits, wagering activity, and transaction reference numbers from payment processors such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.

3.4 Technical & Usage Data. When you access the pk007 platform, we automatically collect certain technical data including your IP address, device type, browser type and version, operating system, pages visited, session duration, clickstream data, and referring URL. This data is collected via cookies and similar tracking technologies as described in Section 7.

3.5 Communications Data. If you contact pk007 customer support via live chat or email, we retain records of those communications including the content of messages, the time and date of contact, and any attachments or screenshots submitted as part of a support query or complaint.

3.6 Responsible Gaming Data. Where you elect to use pk007's responsible gaming tools — such as deposit limits, session time limits, cool-off periods, or self-exclusion — we record the settings applied and the dates on which they were activated or modified. This data is used to enforce your chosen restrictions and to monitor player welfare.

3.7 Data Collected About Minors. pk007 does not knowingly collect personal data from individuals under 21 years of age. The pk007 platform is strictly for adults aged 21 and above. If pk007 discovers that an account has been registered by an individual under the age of 21, the account will be closed immediately, all data associated with it will be reviewed in accordance with legal requirements, and the matter will be referred to our compliance team.

4How We Use Your Data

pk007 uses the personal data described in Section 3 for the following purposes:

pk007 does not use your personal data for any purpose that is incompatible with the purposes listed above. If pk007 intends to use your data for a new purpose that was not covered at the time of collection, we will notify you and, where required, seek your consent before doing so.

5Legal Basis for Processing

pk007 processes your personal data under one or more of the following legal bases, in accordance with GDPR-aligned standards:

• Contractual Necessity: Processing required to register your account, process your transactions, and provide the pk007 gaming services you have signed up for;
• Legal Obligation: Processing required to comply with AML regulations, KYC requirements, age verification obligations, responsible gaming mandates, and regulatory reporting duties imposed by pk007's gaming licence;
• Legitimate Interests: Processing carried out for fraud prevention, platform security, abuse detection, and service analytics, where pk007's interests in maintaining a safe and secure platform are not overridden by your privacy interests;
• Consent: Processing for marketing communications, optional cookies, and any other purposes for which pk007 has specifically sought your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6Sharing Your Data

6.1 Payment Processors. pk007 shares necessary transaction data with Pakistani payment processors — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — to facilitate deposits and withdrawals. These processors are bound by their own privacy and security obligations and may not use your data for any purpose beyond processing the transaction.

6.2 Identity Verification Providers. pk007 works with third-party KYC and identity verification service providers to verify your identity documents and confirm your age. These providers act as data processors under contractual agreements with pk007 and process your KYC data solely for verification purposes.

6.3 Fraud and AML Detection Services. pk007 uses third-party fraud detection and anti-money laundering monitoring tools that may process your IP address, device fingerprint, transaction patterns, and account activity to identify suspicious or irregular behaviour. These providers operate under strict data processing agreements with pk007.

6.4 Regulatory Authorities. pk007 may be required to disclose your personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts of competent jurisdiction where required by law or by the terms of our gaming licence. Such disclosures are made only to the extent strictly required by applicable legal obligations.

6.5 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of pk007's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer via the pk007 platform or your registered contact details, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

6.6 No Sale of Data. pk007 does not sell, rent, or lease your personal data to any third party for marketing or commercial purposes. Full stop.

7Cookies & Tracking Technologies

7.1 The pk007 website uses cookies and similar tracking technologies to deliver and improve the platform experience. A cookie is a small text file placed on your device by the pk007 website when you visit. Cookies allow pk007 to recognise your browser, maintain your login session, remember your preferences, and analyse how the platform is used.

7.2 pk007 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the pk007 platform to function correctly. These include session management cookies that keep you logged in during your visit. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics Cookies: Used to collect anonymised data about how players navigate the pk007 platform, which pages are most visited, and where users encounter issues. This data helps pk007 improve the platform experience.
• Marketing Cookies: Used with your consent to deliver relevant promotional communications about pk007 offers. These cookies track your interaction with pk007 promotional content.

7.3 You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to use the pk007 platform, including logging in to your account.

7.4 pk007 does not use third-party advertising network cookies or allow external advertisers to set cookies on the pk007 platform.

8Data Retention

8.1 pk007 retains your personal data for as long as your account remains active and for a period after account closure as required by our gaming licence obligations and applicable law. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with AML and licensing requirements;
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction;
• Customer support communications: Retained for 2 years from the date of the communication, unless the content relates to an ongoing dispute or regulatory matter;
• Technical and usage data: Retained in anonymised or aggregated form for up to 2 years for analytics purposes.

8.2 Upon expiry of the applicable retention period, pk007 will securely delete or irreversibly anonymise your personal data in accordance with our internal data destruction procedures.

9Data Security

9.1 pk007 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pk007 platform;
• Encryption at rest for all sensitive personal data stored in pk007 databases;
• Role-based access controls ensuring that only authorised pk007 personnel with a legitimate operational need can access player data;
• Regular penetration testing and security audits of the pk007 platform infrastructure;
• Multi-factor authentication requirements for access to pk007 administrative systems;
• Incident response and data breach notification procedures aligned with international best practices.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pk007 will notify affected players without undue delay and in accordance with applicable legal obligations.

9.3 While pk007 takes all reasonable precautions to protect your data, no internet-based system is completely immune to security risks. You are responsible for maintaining the confidentiality of your pk007 account credentials and for notifying pk007 support immediately if you suspect your account has been compromised.

10International Data Transfers

10.1 As an internationally licensed online gaming operator, pk007 may transfer your personal data to countries outside of Pakistan in connection with the use of third-party service providers for KYC verification, fraud detection, payment processing, or platform infrastructure hosting.

10.2 Where personal data is transferred to a country that does not provide a level of data protection equivalent to that applied in Pakistan, pk007 ensures that appropriate safeguards are in place. These safeguards may include standard contractual clauses, binding corporate rules, or reliance on the recipient country's adequacy determination under applicable data protection frameworks.

10.3 By using the pk007 platform, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan as described in this section, subject to the safeguards described above.

11Your Rights

As a pk007 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact the pk007 support team using the details in Section 12:

• Right of Access: You have the right to request a copy of all personal data that pk007 holds about you. pk007 will provide this information within 30 days of receiving a valid request;
• Right to Rectification: If any personal data pk007 holds about you is inaccurate or incomplete, you have the right to request that it be corrected;
• Right to Erasure: In certain circumstances — for example, where your data is no longer necessary for the purposes for which it was collected — you may request that pk007 delete your personal data. This right is subject to pk007's legal obligations to retain certain data under gaming and AML regulations;
• Right to Restrict Processing: You may request that pk007 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of pk007's legitimate grounds;
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to Object: You have the right to object to processing based on pk007's legitimate interests, including profiling. You also have an absolute right to object to the use of your data for direct marketing purposes at any time;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

12Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how pk007 has handled your personal data, please contact our Data Protection team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the pk007 platform — the fastest way to reach us for any privacy-related query.
• Email: support pk007.bet — please include "Privacy Request" in the subject line of your message.
• Response Time: pk007 commits to acknowledging all privacy-related contacts within 4 hours and providing a substantive response within 30 calendar days.

If you are not satisfied with pk007's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction where pk007 holds its gaming licence.

13Updates to This Privacy Policy

13.1 pk007 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or changes to our gaming licence obligations. The "Effective Date" at the top of this page will be updated whenever a new version is published.

13.2 Where changes are material — meaning they meaningfully affect your rights or how pk007 handles your personal data — pk007 will notify you via a notice displayed on the platform or via your registered email address or mobile number at least 7 days before the changes take effect.

13.3 Your continued use of the pk007 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how pk007 protects your privacy.

For the avoidance of doubt, this Privacy Policy is to be read alongside the pk007 Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference into this Policy.